Expertise that traverses the globe
Success in the global arena requires knowledge of the local market, as well as the ability to assimilate practices and resources to meet the economic and competitive climate. Interstate Hotels & Resorts is the only major third-party management company of franchised brands specializing in professional hotel management with an established international platform, managing all aspects of hotel operations in a growing number of nations in North America, the UK, Europe and Russia/CIS.
With over 20 years of experience in international markets, Interstate has vast hotel operating experience abroad and we have successfully replicated superior operating systems and methodologies in both established and emerging markets worldwide, including:
- Long and strong relationships with the world’s leading brands
- Local support and expertise in each region
- Applied, local focus on an owner’s hotel or multiple assets to achieve investment priorities
- Results that surpass the industry in key performance metrics
- Access to Interstate’s proprietary systems including cloud-based, real-time business intelligence system
- Associate recruitment, training and development
- Pre-opening, renovation/repositioning, and technical services
With offices in Birmingham, Glasgow and Moscow, Interstate Europe Hotels & Resorts has a growing footprint in the region, with nearly 100 hotels and 15,000 rooms managed and under development across the UK, Ireland, Europe and Russia/CIS. Brands managed include Autograph Collection, Marriott, Renaissance, Courtyard by Marriott, Residence Inn, Hilton, Hampton by Hilton, Holiday Inn, Hotel Indigo, Holiday Inn Express and Ibis, in addition to a number of independent hotels and resorts, conference centers, spas and restaurants.
In the United Kingdom, with 64 hotels and over 8,000 rooms, owners benefit from a dedicated, Birmingham-based management platform with a secondary office in Glasgow.
In addition to localized and comprehensive hotel operations, sales, accounting, revenue management and e-commerce expertise, our Property & Technical team can help clients achieve their commercial objectives. With over 70 years of combined experience in hotel development, construction and maintenance, our professional team is committed in providing client-focused and brand compliant services, including:
- Client representative
- Feasibility studies
- Design team and consultant selection
- Procurement strategies
- Project management
- Development monitoring
- Energy appraisal
- Planned preventative maintenance management
- Property standard and compliance auditing
The team is currently working on many new developments for hotels under brands such as Aloft, Hotel Indigo, Holiday Inn Express, Ibis and Ibis Styles, Hampton by Hilton, Hilton Garden Inn and AC by Marriott.
Contact: Aaron Greenman, Executive Vice President,Development & Acquisitions-EMEA, +32 490 43 15 72
In Russia/CIS, having opened the first Marriott hotel in 1995 and the first Hilton property in 2008 in Moscow, Interstate has distinguished itself as the leader in this market.
Interstate properties consistently outperform the market while maintaining high brand standards and guest satisfaction results. With a fully staffed, Moscow-based office offering comprehensive management and development services, Interstate may assist owners with developing, branding and operating hotels including select-service, city-center business hotels and world-class resorts. Interstate currently operates 11 hotels in Russia.
Interstate is the only independent international hotel operator that provides a dedicated, fully resourced office in Moscow, Russia with senior executive functional management in key areas where owners and developers need support, including:
- Planning and Technical Services
- Sales & Marketing
Contact: Ken McLaren, Executive Vice President, International Operations +44 7769 182423
In North America, Interstate’s largest region, we provide owners with an opportunity to succeed from day one. Experienced corporate operations, sales, revenue management and finance teams are aligned to each owner’s hotel, providing personalized service and a focus on your hotel or portfolio, backed by Interstate’s scale and depth of resources in accounting, financial reporting, food & beverage, human resources and purchasing.