Our Values

Our Experience. Your Success.®

What we stand for, and why we stand tall

From the beginning, Interstate Hotels & Resorts has held fast to a core set of values that have shaped how we’ve operated, grown and prospered. We believe in delivering excellence. It is this unwavering commitment to our founding beliefs that continues to guide us as we help hotel owners and our associates succeed in any marketplace through any economic cycle.

Our vision is to be the leading, independent, multinational hotel operator. We achieve this by creating a rewarding work experience for all of our associates, providing exceptional guest service, and generating superior returns for our hotel owners.

Our Core Values include:

Act with integrity

Acting in a manner that befits our position as an industry leader.

Be a team player

Bringing every contributor together for the betterment of all.

Embrace others’ differences with respect

Valuing the insight of each individual, and treating them as an important member of the team.

Deliver excellence

Delivering excellence is the cornerstone of each and every effort, each and every day.

Promote innovation

Striving to not just meet, but exceed the industry in all we do.

Communicate openly and often

Facilitating conversations and the exchange of ideas.

Be of Service

Delivering exceptional service to our guests, our communities, and to each other.